Howdens – Canterbury Broad Oak

Matthew Pithers
5 Star
Very helpful staff had everything I needed as always
Sunday 12th June 2022

Andrew Crees
1 Star
Done over £80k worth of business with Howdens over 5 months. Miss sold me a kitchen and told “finger print less”. They have taken over a year to sort the issues and still not complete. Terrible service, full of promise and nothing. Absolutely disgusting!! DO NOT USE THEM.
Wednesday 2nd February 2022

Liam Fordham
1 Star
The manager at broadoak in Canterbury has a terrible attitude when it’s come to sorting mistakes out. She also seems to think she has some sort of right to tell me what I should be earning, even though I’m in no way any kind of fitter for her and never would want to be. Deliveries constantly turn up late and with damaged or missing items. The last job I done where howdens supplied the kitchen, they sent out oak worktops that we’re cupped by nearly 5mm due to obviously not being stored correctly after the client had purchased the kitchen. Not only that, it took about 6 separate deliveries to get all the missing items to me as even though I gave them a list, every delivery that followed still had items missing. Poor designs overlooking the simplest of things like trying to put an integrated machine in front of a wall reveal, meaning the door wouldn’t even open. Add to that the fact they try pressuring clients to make purchases by telling them prices are a limited time offer due to a sale (they seem to have a “sale” every month), which according to trading standards falls under ‘unfair trading practices’, it’s clear to see all they care about is making sales and hitting their targets. They try to keep you on side by saying they will “sort you out” for any delays caused and money lost due to said delays, then they just fob you off constantly in the hope that you’ll get bored and give up. They try to over charge for their products when they can, trying to charge me nearly £42 per pair of kitchen cabinet hinges (you can pick them up online for around £6 a pair). On another occasion I sent a client in there to have a look at some samples and get a quote. The client didn’t like the designers attitude so after they got the quote, they went to the wincheap branch. This branch undercut the broadoak branch by £1000 to get the sale and then proceed to access my account and use my credit facility to initially pay for the items without my permission or even calling to confirm whether or not they were my clients or if it was even ok to do so. They clearly have no regard for privacy or being trade only and not dealing with the public. They’ve also put other peoples orders through on my account without even calling me. They’re an absolute sham of a company and I’ll never be using them again. Do yourself a favour and go somewhere else like Magnets.
Tuesday 22nd February 2022

stephen chapman
5 Star
Friendly staff , very helpful
Tuesday 14th September 2021

Kailesh Patel
5 Star
Great selection and good service
Monday 2nd August 2021